Welcome
Welcome to the Bag Spa website (hereinafter referred to as the “Site”). We ask you to take the time to read these terms and conditions carefully. Unless stated otherwise herein, the relationship between Bag Spa and its Users is exclusively governed by these Terms and Conditions that are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site.
From time to time, when you purchase products on this Site, you may receive additional guidelines, rules and policies applicable to such services and products, all of which are hereby incorporated by reference and will apply to your use of the Site.
Bag Spa may from time to time amend the Terms and Conditions by posting such changes on the Site. Use by you after such changes have been posted shall constitute acceptance of such changed terms.
1. Who are we
Bag Spa is a part of Shoe Spa London (company number) and is the seller of the product on the site. Bag Spa & Shoe Spa has its registered office at 80 Caledonian road, N1 9DN London.
2. How to contact us
Call us on +44 07460 676 307
Email us on office@bag-spa.co.uk
2.1 HOW WE MAY CONTACT YOU
If needed, we may contact you via phone (inclusive of WhatsApp) or email. These details will be taken from your order and complied with under the Data Protection Laws.
3. Accuracy of content
Bag Spa uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. The weights, dimensions and volumes of the products are approximate only. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. However, we cannot guarantee that your screen’s display will accurately reflect the colour of the product on delivery. Changes are periodically made to the information on the Site without notice to you. Bag Spa reserves the right to change the Site at any time, in its discretion. Bag Spa does not warrant that the functions contained in the Site, or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. Bag Spa shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.
All products are pre-owned (second hand) unless stated otherwise.
Images are for illustration only. Actual item design may vary or the item may carry marks unseen in the image(s).
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
Please note, however, that all product descriptions and images are for display purposes only and do not represent the finished product. Additional elements such as extra straps or a dust bag are subject to availability.
We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.
4. Prices
The price of the products you order is the price that is displayed on the Site at the time you confirm your order and will be confirmed on the e-mail confirmation confirming receipt of your order. All prices are in £, inclusive of VAT and forwarding charges.
If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.
5. Online Ordering
You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:
• For placing an order, you need to fill a small form, once we receive your request, we will email you the payment and delivery information. Bag Spa does not sell products for children, but it sells them to adults, who can purchase with an accepted method of payment. If you are under 16, you may use the Site only with involvement of a parent or guardian. Bag Spa and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
• You select your purchase
• You choose your delivery method.
• You provide the delivery address.
• You will provide your billing address together with the payment information.
• You will be asked to accept the Terms and Conditions.
• Before you make the payment, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges.
After making the payment, we will send you an e-mail confirming receipt of your order. At that time.
If you pay by credit card, you will receive an e-mail containing your payment status.
As soon as the goods are shipped, you will receive a notification (the “Shipping Notification E-mail”). All orders are subject to availability of the products at the time of dispatch.
We reserve the right to cancel your order for any reason.
Buying from Bag Spa and selling to Bag Spa are separate transactions.
6. Payment
Bag Spa accepts payments via bank transfer, or we can also provide a payment link to pay with a valid UK credit card, debit card. Payment must be made in £. Please refer to the Privacy Policy posted in the Site for further information regarding internet fraud and secure payment.
Bag Spa retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities. You must pay the Price within 1 day of the date of our invoice or otherwise according to any credit terms agreed between us. You must make payment even if delivery has not have taken place and / or that the title in the Goods has not passed to you.
7. Sale contract
No sale contract will exist between you and Bag Spa until Bag Spa dispatches the products. All information on our website is an invitation to treat only and is not an offer or unilateral contract. Your order represents a binding offer by you to purchase our products. The sale will only be binding on us once we have notified you by means of the Shipping Notification E-mail that the goods have been dispatched to you.
Bag Spa reserves the right to refuse an order, wholly or partially, in the following cases:
• If the product is not available;
• If your billing information is not correct or not verifiable;
• If your order is flagged up by the security systems as an unusual order or an order susceptible of fraud;
• If your bank transfer payment/reservation is not received timely;
• If we have reason to believe you are under 18;
• If we have reason to believe you are a reseller;
• If there was an error in the price quoted;
• If we could not deliver to the address provided by you;
• In the event of force majeure.
8. Delivery restrictions – country of delivery
Care of PO Box addresses and military APO addresses are not accepted.
We deliver from Monday till Friday on our Next Working Day & 2 Working Day delivery options, except for bank holidays.
Through our Site the products are delivered in the UK and Europe.
9. Delivery
We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the User. Such timescales are not guaranteed delivery times and should not be relied upon. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be recovered from the User.
All goods will be dispatched from Bag Spa. If your product is not delivered within the specified timescale, please contact us with your order reference.
9.1 WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
Once the item has left our warehouse / store / any other deemed location, the courier is responsible. We insure our parcels so that if anything were to be lost or stolen, we can offer the buyer a full refund and make the claim from the courier. You as a buyer are entitled to notify us of a delayed shipment, but Bag Spa as a company is not obliged to contact you regarding delays to your shipment.
9.2 COLLECTION BY YOU
If you have requested to collect the item from our London Store, you are welcome to collect any time between the hours of 11am-7pm on weekdays (Excluding bank holidays).
9.3 Defective product or wrong delivery
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, you must inform us of any delivery issues within 72 hours of receiving confirmation of your shipment. Please email us at office@bag-spa.co.uk, but for faulty goods or goods being returned due to our error we will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification E-mail and we will automatically and immediately ship to you at our own costs the correct replacement product. All items unless stated otherwise are sent on a Next Working Day Service.
10. Returns
If you have decided to return your order, you must follow the 14 days return policy. Bag Spa will be unable to accept a return that was requested post the 14 days since the order was placed.
Returned products must be in the same condition as sent out, unworn and with all tags still attached & in the original packaging.
For hygiene purposes, no refunds or exchanges will be given for products that have perfume, makeup, body odours or cigarette smoke on. Any objects found within the returned item or inside of pockets will be seen as evidence of use.
Any item that doesn’t meet the criteria set out in the return policy will be rejected and returned to the sender. Please note you could be asked to cover the delivery cost of rejected items.
You bear the risk and cost of returning the Goods.
10.1 YOU ARE ENTITLED TO REQUEST FOR A REFUND IF
- • You received an item that is faulty, broken or damaged
- • You received an item that is mis-described
- • You received an item that appears different in person than online
- • We will be under no liability or further obligation in relation to the Goods if:
-
a. if you fail to provide notice as set above; and/or
b. you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
c. the defect arises from normal wear and tear of the Goods; and/or
d. the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
10.2 Processing your refund:
Once we have received your returned item and it has passed our returns criteria, we will process your refund right away.
Funds can take between 5-7 working days to return to your account depending on payment method used and who you bank with.
10.3 Need to get in touch?
If you have any issues with your item or problems in getting the item back to us within the required time frame, please get in contact with us as soon as possible. Decisions on processing refunds outside of the 14-day return period will be at our discretion.
You can get in touch with us at: office@bag-spa.co.uk
10.4 QUALITY CONTROL FOR RETURNS
Bag Spa will inspect and compare images of the item after the arrival of a return. Quality control checks include ensuring the item was in the exact same condition as it was shipped out in. Bag Spa provides labels and tags for products that must remain in-tact when the item arrives at Bag Spa. If an item arrives at Bag Spa and is not in the condition it was shipped out in, or the tags/labels are removed, the buyer will not be refunded and will be welcome to collect the product they initially purchased from the London store, or they are welcome to pay for shipping to the preferred address.
OUR TOTAL LIABILITY IN RESPECT OF THE PRODUCT OR ANY BREACH, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE, INCLUDING LOSS OR DAMAGE DURING COLLECTION, STORAGE OR RETURN, SHALL NOT IN ANY EVENT EXCEED THE VALUE OF THE RELEVANT ORDER.
WE ARE NOT LIABLE FOR BUSINESS LOSSES. WE ONLY SUPPLY THE PRODUCTS FOR DOMESTIC AND PRIVATE USE. IF YOU USE THE PRODUCTS FOR ANY COMMERCIAL, BUSINESS OR RESALE PURPOSE WE WILL HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY.
OTHER IMPORTANT TERMS
NOBODY ELSE HAS ANY RIGHTS UNDER THIS CONTRACT (EXCEPT SOMEONE YOU PASS YOUR GUARANTEE ON TO). THIS CONTRACT IS BETWEEN YOU AND US. NO OTHER PERSON SHALL HAVE ANY RIGHTS TO ENFORCE ANY OF ITS TERMS.
EACH OF THE PARAGRAPHS OF THESE TERMS OPERATES SEPARATELY. IF ANY COURT OR RELEVANT AUTHORITY DECIDES THAT ANY OF THEM ARE UNLAWFUL, THE REMAINING PARAGRAPHS WILL REMAIN IN FULL FORCE AND EFFECT.
EVEN IF WE DELAY IN ENFORCING THIS CONTRACT, WE CAN STILL ENFORCE IT LATER. IF WE DO NOT INSIST IMMEDIATELY THAT YOU DO ANYTHING YOU ARE REQUIRED TO DO UNDER THESE TERMS, OR IF WE DELAY IN TAKING STEPS AGAINST YOU IN RESPECT OF YOUR BREAKING THIS CONTRACT, THAT WILL NOT MEAN THAT YOU DO NOT HAVE TO DO THOSE THINGS AND IT WILL NOT PREVENT US TAKING STEPS AGAINST YOU AT A LATER DATE. FOR EXAMPLE, IF YOU MISS A PAYMENT AND WE DO NOT CHASE YOU BUT WE CONTINUE TO PROVIDE THE PRODUCTS, WE CAN STILL REQUIRE YOU TO MAKE THE PAYMENT AT A LATER DATE.
WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS. THESE TERMS ARE GOVERNED BY ENGLISH LAW AND YOU CAN BRING LEGAL PROCEEDINGS IN RESPECT OF THE PRODUCTS IN THE ENGLISH COURTS. IF YOU LIVE IN SCOTLAND YOU CAN BRING LEGAL PROCEEDINGS IN RESPECT OF THE PRODUCTS IN EITHER THE SCOTTISH OR THE ENGLISH COURTS.
11. Right to cancel
You have the right to retract/cancel from the sale contract within 14 days without giving any reason.
The retraction/cancellation period will expire: (i) after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products; or (ii) in the case of a sales contract relating to multiple products ordered by you in one order and delivered separately, after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the products.
To exercise the right of retraction/cancellation, you must inform us of your decision to cancel this contract by a clear statement (via email).
We will communicate to you an acknowledgement of receipt of such a cancellation by email without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you retract/cancel from the sale contract, we will reimburse to you all payments received from you, excluding the cost of delivery.
We make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling from you.
We will make the reimbursement without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You should return the goods to us in the manner directed by us. Risk of loss and title for goods remains with the customer until received by Bag Spa. This means that such risks pass to us only on delivery to us, by the carrier. Bag Spa recommends the use of an insured/traceable method of transit for goods being returned to us, such as Royal Mail Special delivery or Recorded delivery.
All items will be despatched to you bearing a Quality Control label. Once removed, the goods will be deemed to have been accepted by you and not eligible for return or the order cancelled. This does not affect your statutory rights as a consumer.
12. Limitation of Liability
The terms and conditions of this sale contract do not affect your statutory rights. We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Site, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence or wilful misconduct.
We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the sale contract for:
(a) any losses which are not foreseeable by both parties to the sale contract at the time such sale contract is formed arising in connection with the supply of the products and related service or their use by you;
(b) any losses which are not caused by any breach by us;
(c) business or trade losses.
We will not be liable to you for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Our entire liability in connection with the sale contract will not exceed the current market value of the goods in question.
bag Spa is under a legal duty to supply the ordered products that are in conformity with the sale contract.
Questions, complaints, comments or service contact
If you have any questions, or if you have technical problems in accessing information on our Site, please contact: office@bag-spa.co.uk
13. Entire Agreement
These Terms and Conditions supersede all prior terms applied with the User.For any questions, remarks or technical issues with respect to this Site, please contact us.These terms and conditions were last updated on 19th January 2023.