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Order details

The store address and opening hours

Shoe Spa, 80 Caledonian Road, N1 9DN, London
• Monday – Friday from 11 am to 7 pm
• Saturday from 12 pm to 4 pm


How to proceed with the order

You can either visit our store or send your items to us. Please include all your address, contact details and the service required in the parcel, as well as the indicative current value of your items (for insurance purposes).

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We can also arrange pickup and delivery by DPD for £10 total and if your order exceeds £80 that will be free of charge (details below).


DPD collection

– Kindly please advice the address, date, your phone number and a 5-hour time slot when the courier can come and pick the parcel up
– In case of a business address, kindly please add the company name and detailed instructions for the courier how to locate the parcel (they are always in a rush!)
– Please pack your items safely in the box (or bag) and include your own details inside (that’s very important as we receive many of them each day!)
– Please add our company details on top, just in case (see above)
– Please mention to us the indicative current value of your items (for insurance purposes)


Payment

Once we receive your items we review them and provide you with our services confirmation and an order number.

You can pay remotely using the following bank details. Please use your order number as a payment reference:
Account name: WHITE CITADE
Sort code: 40-07-31
Account no: 82315696

We currently can accept cards and cash in-store only.

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Please note: once we receive your items we will ask for the payment before commencing the job.

Bag Repair London