SELL Terms and conditions

Terms & conditions- Sell


The terms and conditions set forth below constitute a contract between you the customer and Bag Spa (the “Agreement”).  Please thoroughly review the terms of this Agreement.  You must agree to the terms of this Agreement to sell/consign goods with Bag Spa.


Bag Spa’s Terms of Service located at: are also included in this Agreement and apply to your and Bag Spa’s activities under this Agreement.


Once you agree to the terms of this Agreement, it will remain in effect until termination by you or Bag Spa.


By agreeing to the prices shown before you in the PDF format, you hereby are agreeing to our Consignment Terms. 





All offers will be based on Shoe Spa’s own determination of the item(s) value in reliance on the accuracy of the information you supply us. Bag Spa will use its discretion to determine the item(s) value, weighing factors that may include the item(s) model, functionality, size, age, and condition and whether necessary item(s) accessories have been provided by you. Your Online Offer will be valid for fourteen (14) days. If we fail to receive your item with in fourteen (14) days you may need to open another transaction with us at which point, assuming the Item(s) is still eligible for purchase, the new offer may be different as Item(s) prices are subject to change.




When packaging your item(s) be sure to include all materials included in your description, when we calculated your offer. This may include particular accessories. Failure to include any item(s) you told us about when the offer was calculated or sending us an item(s) which does not match your original description, may impact the final value of your item(s) and may result in a revised offer.


Packing and shipping recommendations provided to you by Bag Spa should be followed in order to avoid possible damage to or loss of the Item(s) in transit.


Upon its physical possession of the item(s), Bag Spa will inspect the item(s) to assess its authenticity, condition, and identify any undeclared damage.  At its sole discretion, Bag Spa will determine the item(s) authenticity, quality, and value.  The condition of the item(s) will affect its valuation.


Bag Spa has the option to accept or reject the item(s), including without limitation, to reject any Item(s) not conforming to the description you provided to us, any item(s) modified in such a way that it no longer conforms to the original factory specifications, any item(s) no longer complying with applicable laws or regulations and/or any item(s) damaged or lost in transit. If Bag Spa rejects the item(s) for any of these reasons, the original offer automatically expires and is rescinded. Bag Spa reserves the right to revoke the original offer and provide a revised offer for the item(s) if: (a) the item(s) and/or materials are not as described,(b) the item(s) is received by Bag Spa after the Delivery Period, and/or (c) Bag Spa receives item(s) that are different from those identified when your offer was calculated.


In the event Bag Spa recalculates the offer it provided for the item(s) after it has been received and inspected, as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in normal course and in accordance with these service terms.


If you reject the offer or we are unable to accept the item Bag Spa will return the item(s) to you at the charge of £8 (UK Mainland only) at the address from which it was originally sent. Bag Spa will give you a period of five (5) days after Bag Spa presents you with are calculated offer via email at the address you provided to accept or reject the new offer. Bag Spa will also remind you of the outstanding new offer one or more times during the New Offer Period.





Bag Spa shall not be responsible for communication errors should your contact information be inaccurate or incomplete. You are responsible for ensuring that you can receive emails from Bag Spa, and Bag Spa is not responsible for any emails that were not received by you because they were blocked or filtered as spam. You understand and agree that if you fail to provide us with accurate and up to date information about yourself. We will not be responsible for any misapplied payments or payments sent to a wrong address.


Item(s) Eligibility: Bag Spa determines in its sole discretion, which item(s) are eligible for purchase by or through the Bag Spa Services and for which eligible item(s) Bag Spa will provide an offer. Bag Spa may terminate the eligibility of certain item(s) at any time and without advanced notice.

Do not submit item(s) that are non-operative or with physical damage that inhibits use. The above definitions are broad guidelines, more specific condition definitions specific to the category and or type of item(s) may be included on the Bag Spa Website offer screen and serve as the effective condition definition for that item(s). Condition definitions are subject to change at Bag Spa’s discretion. If you are uncertain about your Item(s)’s condition, please seek guidance by contacting us at


Bag Spa only accepts fully authentic Item(s). Once received, our team of experts will go through a thorough authentication process. Our experts have multiyear experience in luxury fashion and in the brands carried by Bag Spa. They are extremely knowledgeable and will find out counterfeits.


If your bag is identified as Counterfeit, we reserve the right to pass this over to the required authority and NOT return the item(s) to you. All Item(s) deemed as UNAUTHENTIC will be handed to the required authority or destroyed 14 days after we have informed you the bag is unauthentic. If you would like this item returned to you there will be a charge. This is inclusive, but not limited to, Shipping costs, Authentication and Time which must be paid prior to the bag being sent back to you.


Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to sell your item(s) to/with Bag Spa at the offered price. If you do not accept Bag Spa’s offer or fail to respond, the specific transaction expires after five (5) days. If after rejecting the offer you change your mind and want to accept the offer, you may need to open another transaction with us at which point, assuming the Item(s) is still eligible for purchase, the new offer may be different as Item(s) prices are subject to change.


We reserve the right to destroy any physical paper work sent to us relating to your item, including receipts as these hold your personal data. We do not recommend receipts or paper work containing personal or financial details are sent with your item.





All Offers from Bag Spa to purchase submitted Item(s) are non-binding and indicative only. Bag Spa reserves the right, at its sole discretion and at any point in time to cancel any Offer or Consignment Agreement. If you have accepted an offer and change your mind prior to the Title of Property has transferred and would like to request a cancellation Bag Spa reserve the right to deny this request. In the event your cancellation request is accepted you will incur a charge of a minimum of £7.95, this will increase depending on where in the Buying process up to the value of £60- £100, plus any charges incurred for any cleaning and restorative work carried out on your item and the full retail value.





Details of your specific Consignment terms will be provided to you as part of your Assessment. Until these are returned to us signed your item(s) will be considered as still under Assessment and Assessment Terms and Conditions will apply.


Once accepted and your item(s) is available for sale with us you are insured up to the value the amount listed in your consignment agreement minus our consignment fee.


In the event your consignment agreement ends, and you have not notified us that you would like to collect your bag, your consignment agreement will automatically renew on a 30-day term. In the event you or we do not intend to renew the agreement you will be notified to collect your bag or a delivery can be arranged which may incur a delivery charge.


The Sale of your item will be subject to a 10 day cooling off period, should the order be cancelled by either ourselves or the clients, or returned to us with in those 10 days this will not constitute as a sale. After the 10-day cooling off period has lapsed and your item has not been returned or the order cancelled you will be contacted to organise payment.


In the event your bag/s are on consignment and our selling price is £6000 and above you will only be eligible for payment until the returns period has lapsed and the bag has NOT been returned.





Bag Spa are able to carry out any cleaning and restorative work required to your item(s) prior to the item being available for sale or at any point while listed for sale with us.


Bag Spa may increase the selling price of your bag at its discretion with our informing you. For consignment item(s) you will still receive the percentage listed with in your specific Consignment terms minus the cost of the repairs carried out.


We can offer discount with your approval, up to 10% off any item. This will impact the commission on both parties if applied.


If we are unable to get in touch or contact a consignor for any reason, the property will become Bag Spa’s property or will be donated to charity. Please update your information with us if any changes occur.





Bag Spa complies with government laws of sales and returns periods. We offer our buyers a 14-day return window. If the item being returned is in any other condition other than what it was sent out in, then Bag Spa is eligible to cancel the refund process. Consignors must await the refund period in order to see their sales on their account. If an item is in the returns period, it will show up as “Pending” on their statements.


Cash – You will continue to own and have title to each item(s) until the BACS payment has been processed or your E-Wallet has been updated with the appropriate funds.


Consignment – You will continue to own and have title to each item(s) of Property until that Item(s) is “Sold“. All Item(s) will be considered Sold when: it is sold by Bag Spa to a customer and not returned to Bag Spa within the 14 days return window. or it is lost, stolen, damaged, or destroyed while in Bag Spa’s possession.


If we are unable to get in touch or contact a consignor for any reason, the property will become Bag Spa’s property or will be donated to charity. Please update your information with us if any changes occur.





The length of time required to properly carry out Our Assessment can vary from a couple of days to a maximum two weeks.





Whilst your item(s) is in our care you are insured up to the Full item(s) Value, Depreciated Value or our Maximum Liability, whichever is the lesser, minus the cost of our Assessment. This is to cover you should your item(s) become lost, stolen or damaged beyond repair. Item(s)s in our care are;


Any item(s) currently under Assessment , or waiting for an Assessment to be carried out.


Any item(s) waiting for You to collect from Us will be in our care for a maximum period of 21 days.


Any item(s) you leave in our shop(s) or post to us will be held in our care for a maximum period of 21 days and will only be deemed in our care when we acknowledge receiving it.





Customers using our Standard DPD home collection are covered by DPD up to £100. Clients using our Additional insurance home collection service will be offered the option to add on additional extended liability. The Insurance is provided by DPD and not Bag Spa, although Bag Spa will assist a client in making a claim.


If you DO NOT collect or accept delivery of Your item(s) within 21 days of being notified by Us that it is ready to collect/deliver, we will not be held responsible in any way for your item(s). The 21 day period for item(s) left in our shop(s) or posted to us will commence on the day you are informed the item(s) ready for delivery or collection and we will not be held responsible in any way for your item(s)thereafter.


When collecting your item(s) you must provide the reference number(s) for your item(s) and have suitable ID.


Bag Spa reserve the right to transfer your item(s) into storage if not collected within 21 days of being notified your item(s) is ready for collection or you fail to respond to our communication to complete your offer. If your item(s) is placed into storage a charge of a minimum of £14.95 will be incurred. Items not claimed in 12 months may be disposed of these will be disposed of in the most sustainable way determined by our team of experts.


The disclaimers and limitations above are a fundamental part of the basis of bag spa’s business and bag spa would not enter into this agreement without them.


Please seek the advice of appropriate professionals regarding the terms of this agreement and the evaluation of any specific opinion, advice, product, service, or other content.





We reserve the right to make changes to our terms & conditions at any stage without prior notice.